Running a business is never easy. It is filled with challenges and conflicts with our suppliers, marketers, sales contracts, and many other factors. There is not a day where we dont resolve some form of conflict. Some of them require a mediator or the use of an Ad-hoc Arbitration to mediate them. No matter what we need, it is all dependent on the type of conflict we are facing and the end goal we would like to see. Not all the different types of conflict resolution lead to one end goal.
Since conflicts can arise at any time of the day and place, utilization of conflict resolutions is important. Having conflict resolution strategies in place helps the company run its operations so much more smoothly and face better transitions with other parties. They also see less friction among their employees and see less breathing down from the upper management. Having conflict resolution strategies is also a method of improving productivity in the workplace. When employees face fewer disputes, they have fewer disruptions in their work. Meaning, their work is a lot more meaningful, energetic and they feel so much so satisfied with their job. A higher job satisfaction always leads to increased productivity.
Conflicts that are left hanging and unresolved can lead to friction that disrupts the entire workforce. Keeping that in mind, it is important to address the need for various methods of conflict resolution styles and strategies. Five common styles of conflict resolution include avoidance, accommodation, compromises, competition, and last but not the least, collaboration.
Strategy is avoiding calls for a very straightforward resolution. This is the process of completely avoiding the conflict by simply sweeping it under the rug. Some conflict does not need a reminder and needs to be forgotten.
Next, we have the power of giving in or accommodating to the conflict. Accommodation is never easy. No matter the type of relationship we are in, giving into the view of the other party despite your own personal thoughts can be difficult. This often happens in our familial relationships, spouses, and even children. The same applies to business. The end result is simply about bringing peace. For this stratgey, you need to be the bigger person.
Comprising, as the name suggests is about reaching a similar point for both parties. You both need to think about the bigger goal when it comes to compromises. Rather than being discrete about your communications, clearly state the problem and negotiate your way to reach a compromising state.
Competition is also another strategy if you want to hold your ground and fight for your viewpoint. However, competition is almost never recommended as a conflict resolution strategy because it never ends well for the business. No matter how much you fight, the fighting will inevitably damage the relationships we have in the business.
Finally, we have our favorite form of conflict resolution that is collaboration. Often this is the easiest way to effectively solve a problem without damaging any relationships and possibly shortening the longevity of the relationship. It satisfies both parties and ends things creatively.