FREQUENTLY ASKED QUESTIONS

Q: HOW DO I PLACE AN ORDER?

A: Orders can be placed conveniently via our website. Here’s a step-by-step quick manual on how you can do so:

1. Browse 1030am.my and select your items with the desired quantity and denomination
2. Select ‘add to cart’ to confirm your product information
3. Continue shopping, or ‘proceed to checkout’ to make payment
4. To checkout, enter your email address
5. Provide your delivery and contact information
6. Choose your payment method and place your order
7. Receive an order confirmation via email

Q: HOW DO I CREATE AN ACCOUNT?

A: Simply follow the steps below, and venture into a whole new shopping experience with us!

1. Click on Login
2. Select Register
3. Fill in your particulars and click “Submit”

Sweeten the deal and receive a RM15 voucher for your first purchase at 1030AM when you sign up!

Q: HOW CAN I BE NOTIFIED OF THE LATEST DISCOUNTS AND PROMOTIONS?

A: With daily bargains, don’t miss a single deal and keep yourself up to date with our latest promotions through these platforms:

1. The best and fastest way to receive the latest updates from us is to subscribe to our newsletter!
2. You may also stay tuned to our promotions via our Social Media updates on our Facebook page and Twitter.
3. We may also push promotion notifications to your mobile phone via our app (available for download on Android and iOS).

Q: CAN I STILL CHANGE MY ADDRESS, OR CANCEL MY ORDER, AFTER THE ORDER IS CONFIRMED?

A: If you want to make any changes or updates to your order after placing them, feel free to contact our Customer Experience Team at +60 03 2242 4855 (Monday to Sunday, 10am – 7pm) and we will try to modify your order accordingly.

PAYMENT & PRICING INFORMATION

Q: WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

A: All prices are stated in Malaysia Ringgit.

Q: DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?

A: Yes!

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: We offer a number of payment methods to ensure an effortless shopping experience for you:

1. Cash on Delivery (COD): Allows you full freedom to pay with cash when the courier delivers the parcel to you.
2. Credit Cards: We accept Visa, MasterCard, and American Express.
3. Debit Cards: We accept Debit Card payment.
4. Paypal: The go-to payment platform for online shopping.
5. eNETS: Please note that eNETS is only available in Singapore.